Terms of service

Tailored AI by Cinzia Ruggeri is a service of PXNIX STUDIO DI CINZIA RUGGERI, the sole proprietorship of Cinzia Ruggeri, at Via G. Palatucci 12, 25015 Desenzano del Garda (BS), Italy, VAT number 04153100989.

For session enquiries, cancellations or complaints, contact hello@cinziaruggeri.com. Further business details appear on the legal information page.

Tailored AI provides individual guidance on using artificial intelligence, based on the client’s needs and circumstances. Meetings take place online through Google Meet.

The introductory call is free and lasts 15 minutes. It is an opportunity to meet and consider working together, with no obligation to purchase a session.

Each paid session lasts 60 minutes and costs €55 in total. Sessions are booked and paid for individually. There are no packages, subscriptions or minimum number of sessions.

The first session explores the client’s situation in depth. Cinzia then researches suitable tools and approaches; subsequent sessions focus on applying the solutions in practice.

Once the client confirms that they wish to proceed, they receive payment instructions and these terms. Payment is due within 24 hours of confirmation. This period does not start while the client is still considering whether to proceed.

Payment can be made through the link provided by Cinzia or by bank transfer. For bank transfers, sending the payment receipt within 24 hours is sufficient. The session date and time are agreed after payment.

The applicable terms and confirmation of the individual session are sent to the client by email. There are no automatic renewals.

The following appointment rules are subject to the right of withdrawal described in section 7 and the client’s other mandatory legal rights.

With at least 24 hours’ notice, a paid session can be rescheduled at no additional cost. The payment is carried over to the new appointment. Choosing to cancel rather than reschedule does not, by itself, entitle the client to a refund.

With less than 24 hours’ notice, or if the client does not attend, 50% of the price (€27.50) is retained for the reserved time. The other €27.50 already paid is applied to the next session, so the client pays a further €27.50 to book it. This portion is not refunded in cash, except where required by law.

On one occasion, a genuine emergency allows the client to reschedule without charge even with less than 24 hours’ notice. The emergency should be communicated as soon as possible.

For the free introductory call, cancellation or rescheduling with less than 24 hours’ notice, or non-attendance, means that a second free call is not guaranteed.

Rescheduling and cancellation requests can be sent to hello@cinziaruggeri.com. For the free call, the options in the Google Calendar confirmation can also be used.

If Cinzia needs to cancel or reschedule a paid session, the client can choose between a new appointment at no additional cost and a full refund of the amount paid for that session. Cinzia will communicate the change as soon as she becomes aware of it.

There is no fixed number of sessions. The client can choose not to book further appointments; the terms above continue to apply to an appointment already paid for.

Frequent cancellations, rescheduling or missed appointments may lead Cinzia to end the engagement and decline further bookings, even when at least 24 hours’ notice has been given. There is no fixed numerical limit. The assessment concerns whether the work can continue with respect for both parties’ time.

If Cinzia ends the engagement, she refunds amounts already paid for appointments that will not take place as a result of her decision.

A client purchasing as a consumer, for purposes outside their trade or profession, may withdraw from a distance contract within 14 days of its conclusion without giving a reason.

To withdraw, send an explicit statement to hello@cinziaruggeri.com before the deadline. The form in section 8 may be used, but is not mandatory.

If the client wishes the service to start before the 14-day period ends, an express request is required, together with acknowledgement that the right of withdrawal will be lost once the service has been fully performed. Booking a date alone does not replace this request.

If the consumer withdraws after the service has started at their express request, only an amount proportionate to the work actually provided is payable, where and under the conditions required by law. The right of withdrawal is lost after full performance only where the consumer previously expressly consented to the service starting and acknowledged the loss of that right on completion.

Refunds due following withdrawal are made without undue delay and within 14 days of notification, using the original payment method unless expressly agreed otherwise, without charges to the client. The cancellation rules do not restrict these rights.

Copy the text below, complete it and send it to hello@cinziaruggeri.com. Using this form is optional: an email clearly stating the decision to withdraw is also sufficient.

Personal data processing is described in the privacy notice. Service enquiries and complaints can be sent to hello@cinziaruggeri.com.

Mandatory consumer rights under applicable law remain unaffected. Updates to these terms do not change the terms already agreed for a purchased session.